Other Helping Services

Other Helping Services

Emergency Services

Emergency Services – 999 (people who are deaf, hard of hearing or have issues communicating verbally can register to use the SMS 999 text system).
Non-Emergency (Police) – 101
Non-Emergency (NHS 24) – 111
Crimestoppers – 0800 555 111
Midlothian Community Hospital – 0131 454 1001

 

Utilities (in Emergency)

Gas Emergency – 0800 111 999
Power Cut or Emergency – 105
Scottish Water Emergencies – 0800 077 8778
Floodline Scotland – 0345 988 1188

 

Midlothian Council Services

Homelessness Services 0131 271 3397 (during working hours, 0131 663 7211 out of hours), email: homelessness.enquiries@midlothian.gov.uk
Social Work – 0800 731 6969
Social Care Direct 0800 731 6969 (for out of hours emergency social work)
Alcohol Abuse Services
Drug & Substance Abuse Services Harm Reduction Team 0131 537 8300
Housing Repairs – 0131 663 7211
Benefit Advice – 0131 270 3201
Welfare Rights Officers – 0131 270 8922

 

Homelessness

Shelter Advice Line: 0808 800 4444
Midlothian Homelessness Services 0131 271 3397 (during working hours)
Out of hours 0131 663 7211

 

Benefits & Financial Information

Turn2Us helpline- 0808 802 2000
Money Advice Scotland
Universal Credit Helpline – 0800 328 5644  (New Claims – 0800 055 6688, Exisiting Claims – 0800 169 0310)
PIP Helpline – 0800 121 4433
Child Benefits – 0300 200 3100
Scottish Welfare Fund – 0131 270 5600
Midlothian Foodbank (Trussel Trust): 07789 173276
Citizens Advice Dalkeith: 0131 660 1636
Citizens Advice Penicuik: 01968 675259

 

Mental Health & Crisis Help

Samaritans (24 hours) – 116 123
SHOUT – 24/7 text service 85258
Breathing Space – 0800 83 85 87
HopelineUK – 0800 068 4141
Midspace – Midlothian’s online source of mental health and wellbeing information.
Place2Be (child mental health support)
SAMH
Coronavirus Mental Health Information Hub

 

Children, Young People & Families

Lone Parent Helpline – 0808 801 0323
Childline – 0800 1111
Barnardos Scotland – helpline 0800 157 7015
Children 1st Parentline – 08000 28 22 33
Scottish Child Law Centre – Under 21s, 0800 328 8970 (from landlines) 0300 3301 421 (from mobiles) Parents carers and professionals 0131 667 6333
Enquire (advice service additional support for learning) – 0345 123 2303
Relationships Scotland (counselling mediation and family support) Infoline- 0345 119 2020

 

Crime

Police – non-emergency call 101
Police Scotland – online reporting form
In person – for local stations, best call 101 and check opening hours prior to attending
Dalkeith Police station, Newbattle Road EH22 3AX
Bonnyrigg Police Station – 121 Dobbies Road, EH19 2AU (no counter provision)
Penicuik Police Station – 25-27 Bog Road, EH26 9BY

Crimestoppers – 0800 555 111 (a charity that gives people chance to speak up anonymously)
Fearless.org – a safe place for young people – info, advice and reporting crime
Victim Support Scotland – 0800 160 1985

 

Gender based and relationship abuse

Scotland’s Domestic Abuse and Forced Marriage Helpline (24 hour service) – 0808 2000 247
Women’s Aid East and Midlothian
Shakti Women’s Aid – 0131 475 2399
Abused Men in Scotland – 0808 800 0024
Men’s Advice Line 0808 801 0327
Rape Crisis Scotland: 0808 801 03 02
Victim Support: 0800 160 1985
The Hideout – a website to help children and young people understand domestic abuse

 

Addiction Services

Scottish Families Affected by Alcohol and Drugs – 08080 10 10 11
Alcoholics Anonymous 0800 9177650
Edinburgh&Lothian Council on Alcohol (ELCA) 0131 337 8188
Talk to Frank (honest info about drugs) – 0300 123 6600
Mid and East Lothian Drugs (MELD) – 0131 446 4833
Alcohol Rehab Edinburgh: Immediate Help 0131 510 3327
Midlothian Young People’s Advice Service (MYPAS) – 0131 454 0757
Midlothian Substance Misuse Service – 0131 285 9600
Horizons Recovery Cafe – Monday at Dalkeith Welfare Hall 10-2, Friday at Dalkeith Baptist Church 10-3
Cocaine Anonymous
Families Anonymous

 

LGBT+

LGBT Helpline Scotland – 0300 123 2523
helpline@lgbthealth.org.uk
Midlothian LGBT+ service (from MYPAS)
LGBT Health Support
LGBT Youth Scotland
Telefriending service (LGBT+ people aged over 50) 0131 564 3972 tele@lgbthealth.org.uk

 

Older People

Age UK Scotland Helpline – 0800 1244 222
Silverline – 0800 470 8090
RedCross – 0808 196 3651
Men’s Shed Groups
Hourglass Scotland (older person's abuse helpine)

 

Disabilities

ENABLE Direct 0300 0200 101
Disability Information Scotland – 0300 323 9961
Equality Advisory Support Service – 0808 800 0082
Lead Scotland (support for disabled students) 0800 999 2568

 

Health and Well-being

MND Connect 0808 802 6262

Macmillan Support Line – 0808 808 00 00 (7 days a week 8-8) https://bit.ly/3cjGcV1
Maggie’s Centre – 0300 123 1801 www.maggies.org
Cancer Research Nurse Helpline – 0808 800 4040 (M-F 9-5) www.cancerresearchuk.org/about-cancer
Ellie’s Friends – www.elliesfriends.org
Cancer Support UK – www.cancersupportuk.org
More Cancer Support Organisations – www.supportline.org.uk/problems/cancer